SKY WAY TRAVEL · BOOK WITH CONFIDENCE

Booking Policy & Terms

Applies to hotel apartment reservations in Hurghada and tours booked directly with Sky Way Travel. Effective for new bookings from 7 November 2026. Please read the service description, price, dates and these terms before confirming your booking.

1. Hotel apartments: book at least one day ahead

Same-day check-in bookings are not accepted. Your arrival date must be at least the next calendar day in Hurghada (Africa/Cairo time) when you confirm the booking. For example, a booking confirmed on 10 November can have an earliest arrival date of 11 November, subject to availability. This is a calendar-day rule, not a minimum stay requirement.

Check the selected apartment, number of guests, arrival and departure dates, price, included services and any property-specific house rules before continuing. A request or an availability search alone does not confirm a reservation. Keep your written booking confirmation and reference.

2. Tours, excursions and accurate traveller details

Apartment and tour bookings are non-refundable for customer cancellation or non-attendance, except where management approves an exception in writing or applicable law requires otherwise. Any more favourable terms expressly offered in your booking confirmation remain valid.

The lead traveller must provide a full name, a valid email address and a reachable telephone number, including country code. Guest names, ages on the travel date, guest numbers, tour date and pick-up or meeting-point details must be accurate. For children, enter the correct age on the date of the service and select the corresponding fare category. Do not use an adult or child fare that does not match the participant.

Where collection is included, provide the exact hotel or apartment name and address requested by the booking form. If no collection is required, state that you will meet at the agreed meeting point. Notify management promptly by email if a detail needs correcting. Changes are subject to availability and written confirmation; any price difference must be disclosed before you agree to it.

3. Cancellation requests

Send cancellation or amendment requests to reserve@skywaytraveleg.com and contact Sky Way Travel management through the contact page. Suggested subject: “Cancellation request – [booking reference]”. Include the booking reference, lead traveller’s name, service, booked dates and the reason for your request. Use the booking email address where possible. Do not send payment-card details, passwords or identity-document copies in an ordinary email.

Sending a request does not itself cancel a booking or create a refund entitlement. Management will confirm the decision in writing. A request to change dates is not automatically accepted. Please retain the response.

4. Exceptional refunds approved by management

If management accepts a refund request in writing, the expected refund processing period is approximately 40 calendar days from the date of written approval. This period does not start on the date you send the request. The approval will state the amount and refund method. A legally required shorter deadline takes precedence. This policy does not remove any mandatory consumer rights or remedies if the booked service is not supplied as agreed.

5. Prices, confirmation and service information

Review the total, currency, inclusions, exclusions and any disclosed additional charges before paying. Only the services stated in your confirmation are included. Follow the confirmed meeting time and location and the property or activity safety instructions. Contact management if the confirmation is missing or incorrect. Do not make a duplicate payment without checking your existing booking.

6. Privacy and consent

Booking details are used to administer your reservation, arrange the selected service, contact you about it and handle support or cancellation requests as described in our Privacy Policy. Only provide other travellers’ information with their authority; a parent or guardian must provide and authorise necessary information for a child. Agreement to booking terms does not subscribe you to marketing.

Before completing a booking, you must actively tick the unchecked acceptance box confirming that you have read these terms and the Privacy Policy, understand the non-refundable booking condition and have supplied accurate information. The version and time of acceptance may be retained with your booking to document the agreement.

7. Questions and applicable rights

For reservations, corrections, cancellations, refund decisions or privacy requests, contact reserve@skywaytraveleg.com. These terms apply alongside the specific details in your booking confirmation. Mandatory rights under applicable law remain unaffected. The terms accepted when you book apply to that booking; later website updates do not retroactively change it.